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Delivery Info

At SilkKiss we are proud to offer a fast and efficient delivery service. We will endeavour to dispatch your order within 24 to 48 hours (during weekdays, or first thing Monday morning after the weekend).

Please note that your order will only be shipped once payment and delivery details have been approved. In some cases, especially when paying by PayPal, approval of payment might take up to three days.

CHRISTMAS LAST ORDERS - We will not be able to guarantee your package will arrive in time unless sent before the following dates:
UK - Get your orders in by 21st December
Europe - Deadline passed 17/12
Rest of the world - Deadline passed 14/12
Best Wishes for a Happy and Healthy Holiday!


DELIVERY CHARGES

Delivery Worldwide is charged according to weight and location, using Royal Mail services.

Your order will be sent by Royal Mail registered post for peace of mind. Orders sent this way normally arrive within 1 to 4 working days - however this can vary dramatically during busy posting times, or when the Royal Mail has disruptions. Delivery to mainland Europe may vary from 3 to 7 working days. At times this might take longer when packages are delayed at Customs, especially to The Netherlands. Delivery further afield will take longer and is reliant on local postal delivery services. At times a signature might be required upon receipt. We do not provide tracking numbers.

Please notify us of any issues with non-delivered items. No claims for lost items can be made before a full 30 days have passed from the dispatch date. We can not be held responsible for severe delays due to potential strikes or other disruptions the Royal Mail, Customs or postal services abroad might encounter.


ITEMS SENT IN ERROR

If the wrong product was sent by our distribution channels, we apologise in advance, and are able to offer you a replacement after we have received the faulty item back, as per our Return Policy.

DELIVERY INFO - PAYMENT TERMS - RETURNS POLICY - TERMS & CONDITIONS - PRIVACY POLICY - CONTACT US
© SilkKiss Ltd 2015 - VAT Reg UK No. 102487536 - A: SW17 London UK - E:info@silkkiss.co.uk- T: 0845 475 5291